Kritikal Solutions | Core Values and Purpose

Core Purpose & Values

INNOVATION – It is who we are, what we do. At KritiKal, Innovation is hard-coded into our DNA, and our Core Purpose of existence is to Innovate to advance the world. We aim to always maintain the highest Product Engineering Quality standards, as we continuously innovate to benefit not only our Clients, but Society at large.

Doing Hi-Tech R&D

– Evidenced by valuable patents and IPR, which power successful market leading products
– In strong collaboration with leading academic and research institutions
– Being recognised as a leading research and development organization

Working Smartly to create Value & Wealth

– Doing smart and profitable work, which helps move the world forward
– Via market-centric R&D Efforts
– Increasing efficiencies in different and new ways
– By making space for creative and cost effective alternatives in our innovation praxis (Frugal Innovation)
– By staying ahead of the competitive curve on the basis of innovation

Developing a culture of ideation and innovation – across KritiKal

– By creating and adapting new technologies, tools and processes across KritiKal
– By inculcating Continuous and Never Ending Improvement
– By demonstrating innovative and hi-tech look and feel in all external interfaces

Customer Communications

– We will be honest, transparent and proactive in our customer communications
– We will build trust and rapport with our customers by consistently exceeding their expectations
– We will always be available and approachable to our customers

Customer Service

– We will respond to customer concerns and complaints immediately, empathetically and courteously
– We will make best efforts to meet all our customer commitments in a timely, consistent and professional manner
– We will be sensitive to our customer’s culture, geography and business sensibilities

Customer Delight

– We will tie our success to that of our customer’s by working together as partners in innovation
– We will develop a deep understanding of our customer’s business, their challenges and opportunities
– We will be flexible and adaptable to accommodate our customer’s need for speed, value, quality and dependability

Making Safe, Reliable & Hi-Tech World Class Products

– We put our heart and soul into developing world class products and delivering solutions with strong focus on user safety and reliability

Doing what we say will will do

– We believe in every word of quality processes we write and commit to
– We measure and validate how “Precisely
– We Do What We Intend to Do”We believe in validation at each step we take against set process and objectives across all our functions

Focus on presentation/packaging & the User Experience

– We believe that presentation and packaging is key to success of each product or solution we make

Error & Defect-free Products & Services

– We deliver completely defect free products to Users
– We deliver seamless service tuned to Customer needs
– We give fanatical attention to consistency and detail

Well-Documented Quality Processes

– We have well documented quality processes covering all technical and non-technical work we carry out
– We believe that quality originates from committing ourselves to standards and processes
– Getting it right the first time is our motto, and we achieve it by adhering to our processes at the minutest level

Adherence to Global Quality Standards

– Each of our processes is benchmarked with global standards
– Innovating ways of accessing and imparting quality at par and beyond globe standards is an inseparable part our process philosophy and practice

Value

– The Value we add to our Community, Country & World through products & services
– Market Valuation,Capitalization, Profit & Revenue
– Brand Value & Market Recognition

Team

– Team competencies, capabilities & knowledge
– Team Size, Retention & Utilization
– Increasing efficiencies in different and new ways
– Meeting Stakeholder Aspirations (Shareholders, Investors, Employees)

Reach

– Geographic Footprint & Global Presence
– Existing & New Customer Relationships
– Product & IP Portfolio
– Market Share

Meeting Time Commitments

– Communicate well in advance to those that you have committed to in case you are not able to keep time commitments (includes: Clients, team members, suppliers, partners and all parties you engage with)

Keeping Promises

– Under promise and do not over sell
– Keep promises to employees, peers and all stakeholders in the current environment
– Reflect and take seniors/peers/team members into confidence before making promises to external partners

Follow our established code of ethics

Follow Legal Processes

– All transactions should be well documented and contracted in line with legal
– Approach legal where contracts/MoU’s/RFP’s and any other third party arrangement is happening

Honesty / Being truthful in all things great or small

– Authentic communication: Giving Feedback, Showing descent, Pushing back where strong beliefs in self exist
– Showing vulnerability as leaders
– Acknowledging mistakes of self

Be True to our Core Values under all circumstances

– Being self-reflective and conscious of the core values
– Seek support from seniors when you feel any of the core values is at threat of being compromised